Privacy Policy

1. Introduction

Nexus Digital Guide is independently owned and operated by Ismail El Ayazi. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

2. Data Controller

The data controller for this service is Ismail El Ayazi, operating under the trading name Nexus Digital Guide Studio. Contact: cases@nexusdigitalguide.com.

3. Information We Collect

We collect the following categories of personal data:

• Account information: Name, email address, phone number, and professional credentials.
• Case data: Patient scan files (anonymized DICOM, STL), treatment plans, and clinical notes uploaded via our secure portal.
• Payment data: Processed securely by PayPal, our payment processor. We do not store full payment card details on our servers.
• Usage data: IP address, browser type, device identifiers, and interaction logs for security and product improvement.
• Support communications: Messages sent via email or our support channels.

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract performance: To deliver CAD design services and fulfill orders.
• Legitimate interests: Fraud prevention, security, and service optimization.
• Legal obligation: Compliance with applicable laws and clinical regulations.
• Consent: Where explicitly requested (e.g., marketing communications).

5. How We Use Your Data

We use your personal data to provide surgical guide CAD design services, process payments, communicate case updates, maintain security, improve our platform, and comply with legal obligations.

6. Data Sharing and Recipients

We share data only with trusted categories of recipients:

• Service providers: Hosting, cloud storage, and customer support tooling.
• Payment processor (PayPal): For card and PayPal-account payment processing and fraud prevention. Subject to PayPal's Privacy Statement.
• Professional advisers: Legal and accounting professionals, when necessary.
• Authorities: Where required by law or to protect our rights.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Anonymized case files may be retained for quality assurance and research purposes indefinitely.

8. Security Measures

We implement appropriate technical and organizational security measures, including encryption in transit and at rest, access controls, and regular security reviews, to protect your personal data.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access, rectify, or erase your personal data.
• Restrict or object to certain processing activities.
• Data portability, where technically feasible.
• Withdraw consent at any time (without affecting prior lawful processing).
• Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at cases@nexusdigitalguide.com.

10. Cookies and Tracking

We use essential cookies to operate the website and may use analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

11. International Transfers

Your data may be processed in countries outside your jurisdiction. Where required, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

For questions about this Privacy Policy or our data practices, please contact: Ismail El Ayazi — cases@nexusdigitalguide.com.